Refund and Returns Policy

Refund Policy

Unopened bags of product may be eligible for return within 14-days of receiving your item.

To be eligible for a return, the product must be unused/unworn, in the original packaging, and with product tags.

Proof of purchase or receipt will be necessary.

If your return request is accepted, we will send a return shipping label, along with instructions on where and how to return your package. Items sent back without a confirmed request will not be accepted.

For any other questions or concerns, contact us at info@btgin.com

We strongly recommend shipping eligible returns back to us within 7 days of the return request, and please keep in mind that BTGin cannot be held responsible for any lost or damaged returns during transit.

 

Refunds

Once we have received your eligible return, we will process your refund back to the original method of payment. Please allow up to 5-7 business days for your refund to be processed.

We reserve the right to deny a return if the item or product does not comply with our return policy standards. If you have any questions or concerns about our return policy, please don’t hesitate to contact us at info@btgin.com We’re here to help!

 

30-Day Risk Free

First time customers are automatically eligible for our 30-Day Risk-Free Guarantee. Which gives you a chance you try out our product without risk! If, for any reason, you are not satisfied with BTGin, contact (info@btgin.com) within the first 30 days of the original purchase date and it will be our pleasure to help you get started on the process.

BTGin’s 30-Day Risk-Free Guarantee is only available for first-time US customers and limited to one offer per household.

Thank you for choosing BTGin If you have any questions or need assistance with your order, please don’t hesitate to reach out to us.

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